Welcome to Zooks.ee (the “Website”). By accessing and using the Website, users shall be deemed to have agreed to Part I: Terms Governing the Use of Content below. If you do not agree with any part of Part I, please refrain from using the Website.

Part II: Terms Governing Counselling and Consultation Services applies to users who book or purchase the relevant services. The time at which a contract for such services is concluded shall be determined in accordance with Article 7, Paragraph 3.

These Terms and Conditions may be amended from time to time as necessary. Any amended Terms and Conditions shall take effect upon being published on the Website. However, unless otherwise permitted by applicable law or separately agreed between the parties, any service contract concluded before such amendment shall remain subject to the Terms and Conditions in effect at the time the contract was concluded.

Part I: Terms Governing the Use of Content

1. Intellectual Property Rights (Copyright)

Unless otherwise stated, all content published on this Website—including but not limited to blog posts, articles, text, illustrations, drawings, digital artwork, designs, graphics, and photographs (collectively, the “Content”)—is the intellectual property of Zooks or the management body (the “Owner”) and is protected by international copyright laws.

2. Permitted Personal Use

1. You are granted a limited, non-exclusive, non-transferable license to access and view the Content on this Website under the following conditions:

1. You may read, bookmark, and share links to the blog posts.
2. You may download and save the illustrations created by the Owner solely for personal, non-commercial use (e.g., as personal phone or desktop wallpapers).

3. Prohibited Uses

Any unauthorised use of the Content is strictly prohibited. You agree NOT to:

1. Copy, reproduce, republish, modify, distribute, or sell any blog articles, text, or artwork from this Website without prior written consent from the Owner.
2. Use the artwork as profile pictures, avatars, or banners on social media or other platforms without explicit permission.
3. Claim ownership or authorship of any Content found on this Website.
4. Use any Content for commercial purposes.

4. Direct Prohibition of AI Training and Data Mining

1. Pursuant to Article 4(3) of the EU Copyright Directive (Directive (EU) 2019/790), the Owner explicitly reserves all rights regarding text and data mining, machine learning, and artificial intelligence training.

1. The use of any Content (both text and images) from this Website for the purpose of AI training, machine learning model development, or any automated scraping/mining is strictly prohibited.
2. This reservation applies to all technologies, including web crawlers, bots, and automated scrapers.

5. Contact Information

If you wish to request permission to use any artwork or articles for purposes outside of personal use, or if you have any questions regarding these Terms and Conditions, please contact through the contact form.

Part II: Terms Governing Counselling and Consultation Services

6. Counselling and Consultation Services

1. Zooks (hereinafter referred to as the “Provider”) provides online counselling services (hereinafter referred to as “Online Sessions”) and text-based consultation services (hereinafter referred to as “Textalk”).

2. These services are intended for non-medical concerns relating to everyday life, interpersonal relationships, work, self-development, life challenges related to ASD and ADHD, and life after recovery from depression or similar conditions.

3. These services do not constitute medical care, psychotherapy, diagnosis, treatment, medical advice, emergency support, or any other comparable professional healthcare service.

4. Plans for residents of Japan and plans for residents outside Japan are established based on different markets and conditions of service. To prevent intentional exploitation of price differences arising from exchange rates or similar factors, users must select the plan corresponding to their place of habitual residence.

5. Users shall review the content, price, method of delivery, and other conditions of each plan and select a service at their own discretion.

7. Booking and Payment

1. For Online Sessions, users shall make a booking by selecting their preferred date and time through the booking page.

2. For plans under which payment is made after booking, users shall pay the applicable fee within 48 hours of making the booking. If payment cannot be confirmed within 48 hours, the booking will be automatically cancelled.

3. A paid session shall be confirmed upon confirmation of payment. The contract for the relevant service shall be concluded when the user has agreed to the Terms and Conditions, acknowledged the Privacy Policy, and successfully completed payment of the applicable fee.

4. As a general rule, payment shall be made by credit card or another third-party payment service. However, where such payment methods cannot be used due to particular circumstances, payment by bank transfer, including SEPA transfer, or another method individually agreed upon by the user and the Provider may be permitted.

5. Regardless of whether the user resides in or outside Japan, where a service is provided in Japanese, the user may select any currency available on the final payment screen, provided that the user has selected the correct plan corresponding to their place of habitual residence.

6. If a user who habitually resides outside Japan is found to have intentionally selected a plan intended for residents of Japan for the purpose of taking advantage of a price difference, the user shall be charged both the difference between the amount paid and the fee for the plan that should have applied, and a contractual penalty equal to the fee for the plan that should have applied. This shall apply regardless of whether the matter is discovered before, during, or after the provision of the service.

7. If such conduct is discovered before the service is provided, the provision of the service shall be suspended until payment of the difference has been confirmed. If the user fails to pay the difference, the Provider may cancel the booking.

8. Textalk

1. Textalk is an asynchronous consultation service in which the user submits their concerns in writing and the Provider responds in writing.

2. Textalk Micro, Textalk Mini, and Textalk Lite each include one submission of a consultation request and one response per purchase. No additional exchanges are included.

3. Each plan has its own specified character limit, and the user shall submit their consultation request within the limit applicable to the plan purchased.

4. Textalk Standard includes up to three exchanges, with no character limit per message.

5. Response times shall be as stated on each plan page. As a general rule, responses for Textalk Micro, Mini, and Lite will be provided within three business days, and responses for Textalk Standard within five business days.

6. If a delay is anticipated in advance, notice will be provided on this website and through social media. If an unexpected delay occurs after purchase, the affected user will be contacted individually.

9. Changes to Bookings, Cancellations, and Non-Attendance for Reasons Attributable to the User

1. Changes to or cancellations of Online Session bookings shall be subject to the conditions stated on the relevant booking page or on this website.

2. If the user does not attend at the scheduled time, or is unable to continue the session after it has begun for reasons attributable to the user, the treatment of such cases shall be subject to the cancellation and refund conditions set out separately.

3. If the Provider is unable to conduct a scheduled session for reasons attributable to the Provider, the Provider shall consult with the user and arrange a rescheduled session, refund, or other appropriate remedy.

10. Right of Withdrawal

1. Where a right of withdrawal is available to the user under EU law or other applicable law, the user may withdraw from the service contract within 14 days from the date on which the contract is concluded, without giving any reason.

2. As provided in Article 7, Paragraph 3, the contract for the relevant service shall be concluded when the user has agreed to the Terms and Conditions, acknowledged the Privacy Policy, and successfully completed payment of the applicable fee.

3. To exercise the right of withdrawal, the user must clearly notify the Provider of their decision to withdraw through the contact form on this website or another designated method of communication.

4. However, where the user expressly requests that the provision of the service begin during the 14-day withdrawal period, Article 11 of these Terms and Conditions shall apply.

11. Provision of Services During the Withdrawal Period

1. If the user selects an appointment date that falls within 14 days from the date on which the contract for the relevant service is concluded, the user shall expressly request that the provision of the service begin during the withdrawal period.

2. If such express request cannot be confirmed at least 48 hours before the scheduled appointment time, the booking will be automatically cancelled and any amount already paid will be refunded.

3. If the user exercises the right of withdrawal after the provision of the service has begun but before the service has been fully performed, the user may be charged, in accordance with applicable law, a reasonable amount corresponding to the portion of the service provided up to the time of withdrawal.

4. Where the service has been fully performed on the basis of the user’s express consent, the right of withdrawal in respect of that service shall expire in accordance with applicable law.

12. Cancellations and Refunds

1. Changes to Online Session bookings, cancellations, non-attendance, and other related matters shall be subject to the conditions stated on the relevant booking page and in these Terms and Conditions.

2. Except where a refund is required under a statutory right of withdrawal or other mandatory provisions of applicable law, no refund will be provided for services that have already been fully performed.

3. If the user cancels an Online Session for reasons attributable to the user after the statutory withdrawal period has expired, the following cancellation fees shall apply:

1. More than 48 hours before the scheduled appointment time: 50% of the service fee
2. Between 24 and 48 hours before the scheduled appointment time: 70% of the service fee
3. Less than 24 hours before the scheduled appointment time, or in the case of non-attendance: 100% of the service fee

4. For Textalk, the relevant portion of the service shall be deemed to have been provided once the Provider has sent the response.

5. If the Provider is unable to provide the service for reasons attributable to the Provider, the Provider shall offer rescheduling, an alternative arrangement, or a refund of the applicable service fee.

13. Refusal, Suspension, or Termination of Services

1. The Provider may refuse, suspend, or terminate a booking or the provision of services in any of the following circumstances:

1. The user breaches these Terms and Conditions.
2. The user provides false information.
3. The user engages in harassment, threats, discriminatory conduct, or other inappropriate behaviour toward the Provider or other users.
4. The user repeatedly demands services or assistance that substantially exceed the scope of the service.
5. The Provider reasonably determines that the user requires medical care, diagnosis, emergency assistance, or other professional support that the Provider does not provide.
6. The Provider otherwise reasonably determines that the safe or appropriate provision of the service is difficult or impossible.

2. If the Provider cancels a booking before the service begins solely at the Provider’s discretion, any fees already received will be refunded. However, where the cancellation results from a breach of these Terms and Conditions or other circumstances attributable to the user, any refund shall be determined according to the individual circumstances and applicable law.

14. Nature of the Services and No Guarantee of Results

1. The services provided by the Provider are intended to help users organise their thoughts and gain different perspectives or practical input regarding self-understanding, self-development, and everyday life issues through conversation or written communication.

2. The Provider does not guarantee any specific outcome, resolution of a problem, improvement in psychological condition, employment, promotion, improvement in interpersonal relationships, or any other particular result.

3. Users shall decide, at their own discretion and responsibility, how to use any opinions or information provided through the services.

15. Limitation of Liability

1. To the extent permitted by applicable law, the Provider shall not be liable for any indirect, incidental, or consequential loss or damage arising from decisions or actions taken by a user based on opinions or information provided through the services.

2. Nothing in this Article shall exclude or limit any liability of the Provider that cannot lawfully be excluded or limited under applicable consumer protection law or other mandatory provisions of applicable law.

16. Personal Data

1. The handling of personal data obtained in connection with the use of the services, including, but not limited to names, contact details, consultation content, booking information, payment information, and other personal data, shall be governed by the Privacy Policy of this website.

2. Users shall review the Privacy Policy before using the services.

3. Payments may be made through third-party payment services, bank transfers (including SEPA transfers), or other methods designated by the Provider. Where a third-party service is involved in a particular payment method, the privacy policy and other terms of the relevant service provider may apply to information processed through that service.

17. Governing Law and Dispute Resolution

1. These Terms and Conditions and any contract relating to the services shall be governed by the laws of the Republic of Estonia.

2. However, nothing in this Article shall restrict any rights granted to the user under applicable consumer protection laws or other mandatory provisions of law applicable in the user’s place of habitual residence.

3. If any issue or dispute arises in connection with the services, the user and the Provider shall first attempt to resolve the matter directly between themselves.

4. If the user is a consumer in Estonia and the matter cannot be resolved directly between the parties, the user may, where the applicable requirements are met, use the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (TTJA) or any other available out-of-court dispute resolution procedure.

5. If the user resides in an EU Member State, Iceland, or Norway and the matter cannot be resolved directly between the parties, the user may contact or submit a complaint to the European Consumer Centre (ECC-Net) in their country of residence or another applicable out-of-court dispute resolution body.

6. For users residing in other countries or regions, consumer protection authorities or out-of-court dispute resolution procedures available in the user’s place of habitual residence may be used where permitted under applicable law.

7. Nothing in this Article shall restrict the right of either the user or the Provider to bring a claim before a court having jurisdiction under applicable law.

18. Business Information and Responsible Legal Entity

The contracting party and legal entity responsible for the services is as follows:

Legal entity: KUJIRA OÜ
Registry code: 17427056
Address: Tornimäe 5, Tallinn, 10145, Estonia
Contact email: contact@kujira.ee

19. Contact

For enquiries regarding these Terms and Conditions, the services, bookings, payments, cancellations, or other related matters, please contact us through the contact form on this website or by email.