Tere!

Previously I talked about how to change the booking on Flixbus. As mentioned there, I planed to ride on Flixbus day after the day that I was supposed to attend the concert in Stockholm, Sweden from the nearest bus stop of the hostel to Stockholm Arlanda airport.

However, COVID-19 made the concert postponed, accordingly to which I had to change the flights and the booking dates of the hostel. The last necessary change was the booking on Flixbus. Then I changed the date of the ride on Flixbus. Strictly speaking, as also described in the article, they treated my ticket as cancellation and then gave me a voucher code valid for one year.

It’ll be implemented in August so I still haven’t “rebook” the ride on Flixbus as of today (22/March) but anyways everything was alright because I could change the rest of the necessary steps. Moreover, when COVID-19 made whole Europe in panic, I summarised my personal news in another article, I said that I was supposed to travel in some countries after travelling Sweden.

Thus, there have been subsequent cancellations and changes of flights and bookings of accommodations since COVID-19 affected all the plans in March. This time I summarise how to ask for help and change flights on Ryanair that I was supposed to use after travelling in Sweden.

Table of Contents
★ Ryanair’s help centre
1) Search anyways
2) Contact them!
3) “Let’s chat”
4) Need a human support?
5) Be patient

★ How to change the flights on Ryanair
1) Open My Bookings
2) Choose flight to change from “Upcoming trips”
3) Change the booking
4) Change the itinerary itself
5) Choose the flight/s
6) Select the date (destination)
7) Pay the difference

★ Ryanair’s help centre

Ryanair’s help centre has a chat support, which is open at 6am (GMT) but I couldn’t connect any agents for a while even though I accessed the website at 6am (8am in Estonia), which is probably because of every government’s announcement and subsequent cancellations of flights by COVID-19.

For the reason above, I tried to access Ryanair’s help centre on Friday afternoon, 13th of March again. Ryanair’s help centre is similar to Flixbus, which makes the customers to solve the problems by themselves first but perhaps many of you would miss or lose yourself on Ryanair’s website.

1) Search anyways

As mentioned you might miss Ryanair’s help centre so let’s go to the website anyways. If you don’t go, nothing will start. (Obviously.)

2) Contact them!

Once you accessed Ryanair’s website, scroll down the screen. Then you’ll see “Contact us” in really teeny-tiny letters so click it.

3) “Let’s chat”

After clicking it, you will see the button “Chat Now” in the section of “Let’s chat” so click it. If you read the description properly, you will understand; it does not mean that you will be connected with the agents immediately after “starting” the chat.

The chat bot will answer you so let’s try if it can solve your problem by entering some word or asking questions. Given that chat bot is meaningless even after entering the word or nothing happens, type “Help”.

4) Need a human support?

Once you entered “Help” in Ryanair’s chat bot, it shows multiple options for you so try and find the most suitable one for your need. If you couldn’t find any help there, scroll down the chat and select ”I Need To Speak with Support”.

5) Be patient

After selecting it, you will be required to enter some necessary information and then added to the support “queue”. In comparison to Flixbus, you don’t know how many people are queueing in front of you on Ryanair. Therefore, I couldn’t make any progress even though I spent the whole morning and didn’t know the situation at all.

However, I successfully could get connected with some agent in the afternoon so I asked them, who said that they charge all the passengers in case we wanted to cancel or change the flights as usual because there was no change in terms of the flights to and from Germany as of the afternoon on the 13th.

On the other hand, British Airways already announced that they cancelled or would do something for the flights to and from Germany as of then but Ryanair cancelled flights a few countries including Italy.

(By the way you can access Ryanair’s help centre mentioned above from here.)

Next day, Saturday, on the 14th of March, I got an email from Ryanair, where they would not charge the passengers in March for changing the flights without any changing fee. In case the alternative tickets that the passengers would choose are more expensive the ones that they had, they needed to pay for the differences.

Therefore, the next section is about how to change the flights on Ryanair.

★ How to change the flights on Ryanair

Once you’ve decided to change the flights on Ryanair, go to Ryanair’s website and log in so as to change the flights. (On Ryanair’s website you also may choose Facebook or Google to log in.)

1) Open My Bookings

After logging in, the screen already should be My Bookings, which is correct. It’s like the image above and if it shows your flights, everything is alright.

2) Choose flight to change from “Upcoming trips”

On the top of My Bookings you see your flights as “Upcoming flights”. If you click the flight that you want to change, you will go next.

3) Change the booking

I selected the flight from Tallinn to Berlin here because I had three flights and two trips in total. To change your flight booking, click “Manage Booking” on the top right corner of the screen.

4) Change the itinerary itself

If you click “Manage Booking”, you will see the options that you can make changes with so select “Change your flight”.

5) Choose the flight/s

I bought a round trip ticket for Tallinn and Berlin so here it shows two tick boxes for each so that I could make changes for each flight. I ticked both boxes since I wanted to have all the flights in March in summer but in case you want to change one of the flights of the round trip, you can tick just one of them. After that, click “Select” and go next.

6) Select the date (destination)

Furthermore, you may change both or either flight date and/or destination but as for the destination I cannot 100% guarantee if you can change because I changed only the flight dates. As mentioned earlier, since I had multiple flights for one trip on another airline (easyJet) too so I changed the flights between Tallinn and Berlin, taking into account the prices of another flight on Ryanair or on easyJet that I was also supposed to use.

7) Pay the difference

Once you decided the flights, the last thing you need to do is pay. Usually Ryanair charges you some as a change fee but I paid for the difference between the prices of the new flights and the flights that I was supposed to take without any change fee as said due to COVID-19.

It’s easy isn’t it?

It’s true that it was actually hard to rebook flights because I had multiples but I did the right thing on the previous night – to wait a bit longer until Ryanair announced something. It’s good to be patient.

Now I’m super looking forward to the trips in summer. Really.

Aitäh! 🙂